Shop with Confidence:
At Gina Collections, your satisfaction and trust are our top priorities. We want your experience of buying our products to be worry-free.
IMPORTANT: To ensure transparency and protect both parties, we require customers to record an unboxing video when opening the package. This video is the required proof for all replacement claims.
Eligibility & Reporting
-
Eligibility for Replacement: We offer replacements only if the product is confirmed to be damaged upon delivery.
-
Reporting Damage: Please notify us immediately and send the mandatory unboxing video to our support email (ginaa.jewels@gmail.com) or WhatsApp (+91-9940042530) within 24 hours of receiving your order. Without this valid proof, we cannot process a replacement.
-
Quality Assurance: Each piece of Gina Collections product undergoes rigorous quality checks multiple times for any defects before dispatch, guaranteeing a defect-free product leaves our facility.
Resolution Process
-
Resolution Process: Our primary resolution for damaged items is providing a brand-new replacement. In rare cases where the exact item is unavailable, we will discuss alternative solutions to ensure your satisfaction.
-
Return Shipping: If your return is accepted, the item must be promptly shipped back to the address we provide. Return courier charges are the responsibility of the customer.
-
Finalizing Replacement: Once the returned item is received and approved by our team, we will immediately dispatch the replacement of the exact same product.
-
Timeframe Policy: We cannot process any return or exchange requests if we are not notified within the strict 24-hour delivery window.
Shipping and Delivery Information
We recommend the customer, or an authorized representative, is available to receive your order during the standard courier delivery times (typically 9 AM to 6 PM IST).
-
Delivery Attempts: Couriers will typically make a maximum of three delivery attempts.
-
Courier Return Protocol: If the package is returned to Gina Collections after these attempts due to customer unavailability, we will notify you immediately.
- To resend the package, the customer must pay an additional shipping fee of Rs. 100.
- Alternatively, we can cancel the order and provide store credit for the amount paid, after deducting a Rs. 200 fee for shipping and processing.
-
No Refund for Returns: Please note that no monetary refund will be initiated for orders returned to us by the courier service.
Order Cancellation Policy
-
Final Sale: Once placed, orders for Gina Collections products cannot be cancelled or exchanged for another product.
